Production Triage Workflow
Support and engineering teams were repeatedly doing the same investigations by hand: checking logs, validating config state, correlating tickets, and reconstructing what happened across several systems.
I built an agent-assisted triage workflow that turns those recurring investigations into evidence-backed diagnostic runs inside the tools the team already used.
- Designed agent runs for faster investigations, not blind automation
- Kept evidence visible so engineers could trust and correct the result
- Reduced covered investigation time from roughly 20–60 minutes to 5–15 minutes